FAQ
Account Settings
How to view connected email addresses?
In the "My Accounts" section, all connected email addresses are displayed.
Account Settings
How to view connected email addresses?
In the "My Accounts" section, all connected email addresses are displayed.
Account Settings
How to connect additional email addresses?
In the "My Accounts" section. Use the "Connect More" option in the "My emails" section to add more email addresses.
Account Settings
How to connect additional email addresses?
In the "My Accounts" section. Use the "Connect More" option in the "My emails" section to add more email addresses.
Account Settings
How to view connected bank accounts?
In the "My Accounts" section. Under the "My bank accounts" section, all connected bank accounts are displayed.
Account Settings
How to view connected bank accounts?
In the "My Accounts" section. Under the "My bank accounts" section, all connected bank accounts are displayed.
Account Settings
How to connect additional bank accounts?
Use the "Connect Bank Account" option in the "My bank accounts" section to add more bank accounts.
Account Settings
How to connect additional bank accounts?
Use the "Connect Bank Account" option in the "My bank accounts" section to add more bank accounts.
Account Settings
What is in the "Dangerous Zone"?
The "Dangerous Zone" contains options that can significantly change your account status:
• Exit from this account
• Delete this account
Account Settings
What is in the "Dangerous Zone"?
The "Dangerous Zone" contains options that can significantly change your account status:
• Exit from this account
• Delete this account
Account Settings
How to log out of the account?
In the "My Accounts" section, use the "Log out from this account" option in the "Dangerous Zone" section.
Account Settings
How to log out of the account?
In the "My Accounts" section, use the "Log out from this account" option in the "Dangerous Zone" section.
Account Settings
How to delete the account?
Use the "Delete this account" option in the "Dangerous Zone" section. Note that this action is irreversible.
Account Settings
How to delete the account?
Use the "Delete this account" option in the "Dangerous Zone" section. Note that this action is irreversible.
Account Settings
How to update the organization name?
Use the "Update profile" option in the "Organization Profile" section.
Account Settings
How to update the organization name?
Use the "Update profile" option in the "Organization Profile" section.
Account Settings
How to manage the organization's subscription?
Manage the subscription through the "Manage subscription" option in the "Organization Profile" section.
Account Settings
How to manage the organization's subscription?
Manage the subscription through the "Manage subscription" option in the "Organization Profile" section.
Account Settings
How to add or manage users in the organization?
In the "My Organization" section. Select the "Users" section and you can add and manage users.
Account Settings
How to add or manage users in the organization?
In the "My Organization" section. Select the "Users" section and you can add and manage users.
Account Settings
How to switch to another organization?
In the "My Organization" section. Use the "Change Organization" option in the "Other Organizations" section.
Account Settings
How to switch to another organization?
In the "My Organization" section. Use the "Change Organization" option in the "Other Organizations" section.
Account Settings
How to create a new organization?
In the "My Organization" section. Use the "Create new organization" option in the "Other Organizations" section.
Account Settings
How to create a new organization?
In the "My Organization" section. Use the "Create new organization" option in the "Other Organizations" section.
Account Settings
How to leave the organization?
In the "My Organization" section. Use the "Leave organization" option in the "Dangerous Zone" section.
Account Settings
How to leave the organization?
In the "My Organization" section. Use the "Leave organization" option in the "Dangerous Zone" section.
Account Settings
How to delete the organization?
In the "My Organization" section. Use the "Delete organization" option in the "Dangerous Zone" section. Note that this action is irreversible.
Account Settings
How to delete the organization?
In the "My Organization" section. Use the "Delete organization" option in the "Dangerous Zone" section. Note that this action is irreversible.
Account Settings
How to ensure organization security?
Ensure only trusted users have access to organization management. Regularly review settings and subscriptions.
Account Settings
How to ensure organization security?
Ensure only trusted users have access to organization management. Regularly review settings and subscriptions.
Account Settings
How to invite new users to the organization?
In the "My Organization" section. Use the "Invite" option in the "Users" section. You can send invitations via email.
Account Settings
How to invite new users to the organization?
In the "My Organization" section. Use the "Invite" option in the "Users" section. You can send invitations via email.
Account Settings
How to view the list of organization users?
In the "My Organization" section. The list of organization users is displayed in the "Users" section.
Account Settings
How to view the list of organization users?
In the "My Organization" section. The list of organization users is displayed in the "Users" section.
Account Settings
How to learn more about user roles?
In the "My Organization" section. Under "Users" option. Use the "Read more about the roles" link for additional information about user roles.
Account Settings
How to learn more about user roles?
In the "My Organization" section. Under "Users" option. Use the "Read more about the roles" link for additional information about user roles.
Account Settings
How to change a user's role?
In the "My Organization" section. Under "Users" option. User roles can be changed by the organization administrator. Contact the administrator to change your role or another user's role.
Account Settings
How to change a user's role?
In the "My Organization" section. Under "Users" option. User roles can be changed by the organization administrator. Contact the administrator to change your role or another user's role.
Account Settings
How to view the date a user was added?
The date a user was added is displayed next to their name and role.
Account Settings
How to view the date a user was added?
The date a user was added is displayed next to their name and role.
Account Settings
How to manage invitations?
In the "My Organization" section. Under "Users" option. Manage invitations in the "Invitations" subsection under the "Users" section. There, you can view sent invitations and their status.
Account Settings
How to manage invitations?
In the "My Organization" section. Under "Users" option. Manage invitations in the "Invitations" subsection under the "Users" section. There, you can view sent invitations and their status.
Account Settings
How to find out who the organization administrator is?
Organization administrators are marked with the "Admin" role in the user list.
Account Settings
How to find out who the organization administrator is?
Organization administrators are marked with the "Admin" role in the user list.
Invoices
Where is the section for adding invoices?
Click the "Invoice" button in the left menu. To add invoices from email, click "Run".
Invoices
Where is the section for adding invoices?
Click the "Invoice" button in the left menu. To add invoices from email, click "Run".
Invoices
How to select a period for extracting receipts?
In the "Date" section, select the start and end dates for searching receipts.
Invoices
How to select a period for extracting receipts?
In the "Date" section, select the start and end dates for searching receipts.
Invoices
How to connect an email account in "Extraction" process?
In the "Select email boxes" section, choose an email account from the list. To add another account, click "Connect More" and follow the instructions.
Invoices
How to connect an email account in "Extraction" process?
In the "Select email boxes" section, choose an email account from the list. To add another account, click "Connect More" and follow the instructions.
Invoices
What additional settings are available?
• Enable Auto-Categorization: Automatically categorize found receipts.
• Search in Unread Emails Only: Search only in unread emails.
• Check only selected senders: Ivoice search only from selected emails.
Invoices
What additional settings are available?
• Enable Auto-Categorization: Automatically categorize found receipts.
• Search in Unread Emails Only: Search only in unread emails.
• Check only selected senders: Ivoice search only from selected emails.
Invoices
How to start the receipt extraction process?
After selecting all settings, click the "Run" button.
Invoices
How to start the receipt extraction process?
After selecting all settings, click the "Run" button.
Invoices
How to manually upload an invoice?
Click "Upload" for manual invoice upload.
Invoices
How to manually upload an invoice?
Click "Upload" for manual invoice upload.
Invoices
How to upload documents?
Drag and drop files into the "Upload Invoices" area or click the area to select files manually.
Invoices
How to upload documents?
Drag and drop files into the "Upload Invoices" area or click the area to select files manually.
Invoices
What document types can be uploaded?
• Invoices
• Sale agreements
• Driving logs
• Business trip receipts
Invoices
What document types can be uploaded?
• Invoices
• Sale agreements
• Driving logs
• Business trip receipts
Invoices
How to confirm the upload?
After adding files, click the "Add" button to complete the upload process.
Invoices
How to confirm the upload?
After adding files, click the "Add" button to complete the upload process.
Document Management
What functions are available in the document list?
For each document, the following actions are available:
• Download PDF
• View Document
• Delete Document
Document Management
What functions are available in the document list?
For each document, the following actions are available:
• Download PDF
• View Document
• Delete Document
Document Management
How to sort and filter documents?
Use the filter fields at the top:
• Date range
• Amount
• Currency
• Type (e.g., Invoice)
• Category (e.g., Consultations, Trainings)
Document Management
How to sort and filter documents?
Use the filter fields at the top:
• Date range
• Amount
• Currency
• Type (e.g., Invoice)
• Category (e.g., Consultations, Trainings)
Document Management
How to select multiple documents for bulk operations?
Check the boxes next to the required documents and select available actions.
Document Management
How to select multiple documents for bulk operations?
Check the boxes next to the required documents and select available actions.
Document Management
What formats are allowed for uploading invoices?
Currently, we only accept PDF format for invoice uploads.
Document Management
What formats are allowed for uploading invoices?
Currently, we only accept PDF format for invoice uploads.
Document Management
Is it possible to recover data if I accidentally delete information?
Unfortunately, once data is deleted, it cannot be recovered. We recommend double-checking before deleting any information to ensure nothing important is lost.
Document Management
Is it possible to recover data if I accidentally delete information?
Unfortunately, once data is deleted, it cannot be recovered. We recommend double-checking before deleting any information to ensure nothing important is lost.
Bank Statements
How to connect a bank account?
In the "My Accounts" section. Use the "Connect Bank Account" option to get an overview of all company transactions.
Bank Statements
How to connect a bank account?
In the "My Accounts" section. Use the "Connect Bank Account" option to get an overview of all company transactions.
Bank Statements
What data can be searched in transactions?
You can search transactions by:
• Search
• Date range
• Amount
• Currency
• Bank
• IBAN
Bank Statements
What data can be searched in transactions?
You can search transactions by:
• Search
• Date range
• Amount
• Currency
• Bank
• IBAN
Bank Statements
What information is displayed for each transaction?
For each transaction, the following is displayed:
• Date
• Merchant
• Amount
• Currency
• Description
• Bank
• IBAN
• Match status
Bank Statements
What information is displayed for each transaction?
For each transaction, the following is displayed:
• Date
• Merchant
• Amount
• Currency
• Description
• Bank
• IBAN
• Match status
Bank Statements
What does the "Matched" status mean?
The "Matched" status indicates that the transaction has been successfully matched with the corresponding invoice or operation.
Bank Statements
What does the "Matched" status mean?
The "Matched" status indicates that the transaction has been successfully matched with the corresponding invoice or operation.
Bank Statements
How to change or delete a transaction?
Use options like "Change invoice" or "Delete matched invoice" to modify or delete a transaction.
Bank Statements
How to change or delete a transaction?
Use options like "Change invoice" or "Delete matched invoice" to modify or delete a transaction.
Reports
How to create a report?
Go to the "Matching" section and click "Run". A window will open where you can enter parameters for successful extraction of invoices and bank transactions.
Reports
How to create a report?
Go to the "Matching" section and click "Run". A window will open where you can enter parameters for successful extraction of invoices and bank transactions.
Reports
What steps are included in the "Matching" process?
The process includes:
1. Extract
2. Matching
Reports
What steps are included in the "Matching" process?
The process includes:
1. Extract
2. Matching
Reports
How to select a date range?
In the "Matching" section click "Run". Select the date range in the "Date" section.
Reports
How to select a date range?
In the "Matching" section click "Run". Select the date range in the "Date" section.
Reports
How to select email accounts for matching?
In the "Matching" section click "Run", then in the "Select email boxes" section, choose the email accounts to be used for matching.
Reports
How to select email accounts for matching?
In the "Matching" section click "Run", then in the "Select email boxes" section, choose the email accounts to be used for matching.
Reports
How to connect additional bank accounts?
Use the "Connect More" option to add more bank accounts. In the "Select Bank Accounts" section, choose the bank account.
Reports
How to connect additional bank accounts?
Use the "Connect More" option to add more bank accounts. In the "Select Bank Accounts" section, choose the bank account.
Reports
What additional settings are available?
In the "Additional settings" section:
• Enable Auto-Categorization
• Search in Unread Emails Only
• Check only selected senders
• Banks statement upload in CSV format
Reports
What additional settings are available?
In the "Additional settings" section:
• Enable Auto-Categorization
• Search in Unread Emails Only
• Check only selected senders
• Banks statement upload in CSV format
Reports
How to start the matching process?
Use the "Run" button to start the matching process.
Reports
How to start the matching process?
Use the "Run" button to start the matching process.
Reports
How is data security ensured?
Your data is protected by:
• Advanced encryption
• Security audits (e.g., Google’s Cloud Application Security Assessment - CASA)
Reports
How is data security ensured?
Your data is protected by:
• Advanced encryption
• Security audits (e.g., Google’s Cloud Application Security Assessment - CASA)
Reports
How to download transactions and invoices?
Use the "Download" section in the interface of "Invoices" or "Transactions".
Reports
How to download transactions and invoices?
Use the "Download" section in the interface of "Invoices" or "Transactions".
Reports
How to filter transactions by date?
Use the "Date range" option to select a date range.
Reports
How to filter transactions by date?
Use the "Date range" option to select a date range.
Reports
What does the "No invoice" status mean?
The "No invoice" status indicates that the system did not find an invoice for the corresponding transaction or operation.
Reports
What does the "No invoice" status mean?
The "No invoice" status indicates that the system did not find an invoice for the corresponding transaction or operation.
Change Invoice
How to open the "Change Invoice" menu?
The "Change Invoice" menu opens when selecting the "Change invoice" option for a specific transaction. This allows you to select another invoice for the transaction.
Change Invoice
How to open the "Change Invoice" menu?
The "Change Invoice" menu opens when selecting the "Change invoice" option for a specific transaction. This allows you to select another invoice for the transaction.
Change Invoice
How to request an invoice?
By clicking on the "No Invoice" status bar will open a pop-up window. Use the "Request" button to generate and copy an email template for requesting a missing invoice
Change Invoice
How to request an invoice?
By clicking on the "No Invoice" status bar will open a pop-up window. Use the "Request" button to generate and copy an email template for requesting a missing invoice
Change Invoice
How to get instructions for finding invoices?
By clicking on the "No Invoice" status bar will open a pop-up window. Use the "Guide to Get Invoice" option for instructions on finding service invoices.
Change Invoice
How to get instructions for finding invoices?
By clicking on the "No Invoice" status bar will open a pop-up window. Use the "Guide to Get Invoice" option for instructions on finding service invoices.
Change Invoice
How to upload an invoice?
By clicking on the "No Invoice" status bar will open a pop-up window. Use "Upload the invoice", then Drag and drop a file into the "Drag and drop your invoice" area or select a file manually.
Change Invoice
How to upload an invoice?
By clicking on the "No Invoice" status bar will open a pop-up window. Use "Upload the invoice", then Drag and drop a file into the "Drag and drop your invoice" area or select a file manually.
Change Invoice
What to do if an invoice is missing?
By clicking on the "No Invoice" status bar will open a pop-up window. You can request it using the "Request" button or follow the instructions in the "Guide to Get Invoice" section.
Change Invoice
What to do if an invoice is missing?
By clicking on the "No Invoice" status bar will open a pop-up window. You can request it using the "Request" button or follow the instructions in the "Guide to Get Invoice" section.
Reports
How to report an issue?
Use the "Give us Feedback" button in left menu or find chatbot for report.
Reports
How to report an issue?
Use the "Give us Feedback" button in left menu or find chatbot for report.
Reports
Can I book a call to resolve the issue?
If a specialist is available, you can choose a suitable time for a call in the "Or book a call" section.
Reports
Can I book a call to resolve the issue?
If a specialist is available, you can choose a suitable time for a call in the "Or book a call" section.
Reports
What if there are no available slots for calls?
It is recommended to send a request via the "Give us Feedback" button or write an email to info@kulud.ai.
Reports
What if there are no available slots for calls?
It is recommended to send a request via the "Give us Feedback" button or write an email to info@kulud.ai.